Privacy Policy

LumoExteriors (“LumoExteriors,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, requesting services, purchasing memberships, or communicating with us.

This Privacy Policy describes the information we collect, how we use it, how we protect it, and your choices regarding your information.

1. Information We Collect

Personal Information

• Name
• Address
• Email address
• Phone number
• Billing and payment information
• Service history and account information

Property Information

• Property address
• Photos provided by you or taken in connection with service delivery
• Service notes and property details necessary to perform our services

Information may be shared with employees, contractors, and subcontractors as reasonably necessary to schedule, perform, document, and support requested services.

Website Information

When you visit our website, we may automatically collect certain information including:

• IP address
• Browser type
• Device information
• Pages viewed
• Website usage analytics
• Cookies and similar technologies

2. How We Use Your Information

We use collected information to:

• Provide requested services
• Process payments
• Schedule and manage appointments
• Communicate regarding estimates, projects, memberships, and billing
• Provide customer support
• Improve our website and services
• Comply with legal obligations
• Protect against fraud and unauthorized activity

3. Text Messaging and Communications

If you voluntarily provide your mobile phone number and opt in to receive text messages, we may send SMS and MMS communications related to:

• Appointment scheduling and reminders
• Service updates
• Project communications
• Billing notifications
• Customer support
• Account-related information

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly at 1-877-315-5866.

Consent to receive text messages is not required as a condition of purchasing services.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties as reasonably necessary to operate our business and provide requested services, including:

• Independent contractors and subcontractors performing services on our behalf
• Payment processors
• Scheduling and customer relationship management platforms
• Website hosting providers
• Technology and communication providers
• Professional advisors, insurers, or legal representatives when reasonably necessary

Information shared with contractors and subcontractors is limited to the information reasonably necessary to schedule, perform, document, and support the services you request.

We may also disclose information when required by law, court order, governmental request, or when necessary to protect our rights, property, safety, customers, or the public.

SMS Disclosure

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be shared with any third parties except service providers, contractors, subcontractors, and vendors that support the delivery of our services and communications. Such parties may only use the information as necessary to provide services on our behalf and may not use it for their own marketing purposes.

5. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to improve user experience and understand website performance.

You may modify your browser settings to disable cookies; however, some website features may not function properly.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information only as long as necessary to:

• Provide services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

8. Your Rights and Choices

You may request to:

• Review your personal information
• Correct inaccurate information
• Update contact information
• Request deletion of information where permitted by law
• Opt out of marketing communications

Service-related communications may continue when necessary to fulfill contractual obligations.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Children's Privacy

Our services are intended for adults and homeowners. We do not knowingly collect personal information from children under the age of 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will become effective upon posting to our website. The updated effective date will appear at the top of this Policy.

12. Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact: